Always on
The emergency card
Next of kin, GP, your solicitor, and where the will is kept. No account numbers.
Visible from the day you name them
A living record of your affairs
A single, current record of your accounts, policies and paperwork — so if illness or injury means you can’t manage them yourself, the people you trust can act straight away, instead of guessing.
Being built in the UK, with a small number of people, before it opens up. Parts of what follows work today and parts are still ahead — each one says which.
Most planning is built around death. The harder stretch is often the years before it — a stroke, a diagnosis, a fall — when someone is still very much here, and their affairs still need running.
A registered LPA gives an attorney the legal right to act. It doesn’t tell them there’s a second pension, or which account the council tax leaves from. That part is a search through drawers.
Every provider has to be notified separately, each with its own forms and evidence. It routinely takes months, and it lands on someone already coping with a great deal.
What it holds
Names first, detail later. You don’t do it in an evening — you build it up as bills and letters come past, and it stays useful because it stays current.
We hold account numbers and references in full, because an attorney needs them to get anywhere with a provider. We never hold your usernames or passwords — Keepholt is a record of where things are, not a way into them.
How it works
This is the product we’re building. The first step works today; the other two are what the early group is helping us get right.
Work down a prompted checklist and name the providers — just the names. Most people find they've forgotten two or three things until they see the list.
Point your phone at a statement or renewal letter. The account number, reference and renewal date are read off and put in the right place for you to check.
Name the people you trust. Decide what they can see today, and what only opens if you can no longer manage things yourself.
Who can see it
Naming someone doesn’t hand them your financial life. Access arrives in stages, and the stage that matters only opens against a genuine, registered legal authority.
Always on
Next of kin, GP, your solicitor, and where the will is kept. No account numbers.
Visible from the day you name them
If you choose
Which providers you're with, so a spouse or attorney can find their way around. Numbers stay masked.
On while you manage your own affairs
On verified authority
Complete account numbers and references — everything needed to deal with a provider.
Opens against a registered LPA
An attorney proves their authority with the access code issued by the Office of the Public Guardian — the 13-character code in the form V‑AB12‑CD34‑EF56 that banks and doctors already accept. We check the authority is real rather than trying to judge for ourselves whether someone has lost capacity. While you still can, you’re told of a request and have time to decline it.
Working now The tiers themselves. What each person can see is decided in the database on every single request, not by the screen they happen to be looking at.
Still to build The Office of the Public Guardian check that opens the top tier. Until it’s in, nothing reaches full detail on the strength of an LPA alone.
For the person doing the work
Holding an LPA isn’t the hard bit. Registering it with every provider, one at a time, is. Keepholt keeps that whole chase in one place, so nothing sits forgotten.
| Provider | What they need | Sent | Status |
|---|---|---|---|
| Nationwide | Branch visit, certified copy | 14 Aug | Accepted |
| Aviva (pension) | OPG access code | 14 Aug | Accepted |
| Octopus Energy | Online form | 22 Aug | Accepted |
| Cherwell District Council | Letter plus evidence | 22 Aug | Chased twice |
| NS&I | Own form, posted | 1 Sep | Awaiting reply |
| Legal & General | Certified copy by post | — | Not started |
Illustrative example, not a real person’s record.
Security
We’d rather tell you plainly how it’s held, and what we haven’t finished, than decorate the page with badges.
Account identifiers are encrypted individually, not just the disk they sit on. Reading the database is not the same as reading your accounts.
The application and database run in a UK region. One supplier — our email delivery — still processes outside the UK, and we're replacing it. We'd rather say so.
We never store usernames or passwords for your providers. Keepholt cannot log into your bank, and neither can anyone who takes it from us.
Seeing a full account number is a deliberate, logged act. You and anyone you've named can see who opened what, and when.
If you stop paying us, the record stays and emergency access still works. Charging for the moment a family needs it would be indefensible.
We're working towards independent certification. Until it's awarded we won't imply we have it — ask us where we've got to.
For solicitors and will writers
Your client leaves with a registered LPA and every intention of getting organised. Years later their attorney is in your office asking where the accounts are. Keepholt closes that gap — without touching your legal work.
Early access
Particularly anyone currently running a parent’s or partner’s affairs — you already know where this falls down. It’s a conversation and an hour of your time, not a sales call.
There’s no sign-up form yet, and that’s deliberate — this page is shared in conversation, and that’s how the early group is being built. If you’re reading it, you have someone to reply to.